Business Analytics Analyst / MI Analyst
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MDS Global is a leading BSS-as-a-Service provider of VNO, B2B and IoT solutions. We look after all aspects of monetisation, assurance and customer steering for complex products and services. We offer a digital operating model in a DevOps context, which enhances stakeholder experiences and provides unprecedented business agility.
Headquartered in the UK, MDS Global's customers include BT Business (UK), eir (Ireland), iD Mobile from Dixons Carphone (UK), TalkTalk (UK), Telefónica (UK), Vodafone (Germany, Greece and Belgium), Orange (Belgium), KPN (Netherlands) and Telia (Denmark).
We are recruiting for a Business Analytics Analyst to join Business Operations based in our Warrington office.
You'll be responsible for generating and distributing management reports, accurately and to a high standard, whilst adhering to Service Level Agreement's and the Quality Assurance Framework. You'll maintain existing management information systems, impact assessments and analysis to support the incident management process, prioritising reporting requests as well as managing and resolving incidents.
Working closely with both internal and external customers to gather and understand requirements, you will design and develop new management and business information reports as well as provide statistical and analytical information for management. You'll work with customers to understand their problems and suggest appropriate solutions as well as attend cross functional meetings to support with the resolution of customer issues.
You'll maintain and manage the production and performance of recurring reports in line with the agreed Service Level Agreements, participate in project meetings to advise and deliver reports and support other areas of the business by providing information during the Early Life Support phase.
In addition, you'll look for improvements to reporting through supporting the with the research of analytical tools to automate and enhance the reporting, as well as develop and maintain documentation, share your skills through knowledge transfer, as well as monitoring and assurance for core MI processes.
Our core values are central to who we are and how we do business. At MDS Global you will be expected to collaborate positively, have a passion to succeed, be prepared to take smart risks, possess leadership qualities, be able to flex your expertise and use your strong sense of customer focus to exceed expectations, every day.
Experienced using analytical tools such as Lavastorm Analytics, DataVerse, QlikSense and Power BI
Experienced with Job Scheduler (Cron, Macro4, I-schedule, Automon)
Able to design and build reports
A positive self-starter with enthusiasm and able to work on your own initiative
Good mathematical skills
Intermediate Query for IBMi
IBMi Navigation and database knowledge
Intermediate Excel skills such as Vlookups/Pivot tables
Data storage and repository awareness
Proven capability around incident analysis and problem solving
Excellent time management skills, able to manage own workload and prioritisation is fundamental
Good process review and documentation skills
Good written and verbal communication skills
Good understanding of Nimsoft capabilities and assurance monitoring
You may have:
Experience of telecommunications and/or customer care/billing systems
Your future at MDS Global
When we say our people are our biggest asset, we mean it. We offer you a rewarding career, with great prospects and development, an excellent working environment, a competitive salary, and a generous holiday package. What more could you ask for?
Some of our benefits include:
Company Life Insurance
BUPA Healthcare Scheme
25 days holiday per year rising to 30 over length of service
Performance Related Bonus
Childcare voucher scheme (UK)
Generous discount scheme at many high street retailers
Discounted local gym membership
"Dawes Rewards" electrical retail discount scheme
Flexible working hours
Free on-site parking (Warrington)
Excellent Transport Links
Cycle to work scheme (UK)
On-site shower facilities and lockers
For more information about MDS Careers, please visit: https://www.mdsglobal.com/joining-us/
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