Technical Support Representative

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We are a technically led business, working with software and hardware from commercial vendors and Open Source projects alike, and you'll be exposed to a wide range of exciting technologies including our datacentre and service provider network, security and internet connectivity, and systems management / automation tools. 

We have an environment that encourages learning, sharing and individual development. We're happy to support you with training and actively encourage and pay for you to attend conferences and industry events, both in the UK and internationally. 

We'll give you the opportunity to shape your career development path with the potential to move into other technical roles and progress into management. 

We approach everything with automation on our mind, so you'll be encouraged to identify opportunities to automate problems away; you'll collaborate with colleagues to actively develop solutions which continually improve technology within our own and our customers' businesses. 

Location: Manchester 

75% office based 25% customer site 

Salary £20,000 - £25,000 depending on experience

Type: Permanent, Full time. 

Start Date: Immediate 

This is a new opportunity to join a growing IT infrastructure consultancy in the heart of Manchester, where you can be part of the thriving Manchester digital/technology community. 

You'll be responsible for providing great service to our customers by supporting their day to day technical operations. You'll be the main point of contact for customers, providing support for their server, network and some desktop systems. You'll co-ordinate our operations and support activities with customers, suppliers, management and other colleagues across our two offices, serving customers throughout the UK. 

To join us in this role, you'll need:

A 2:1 or above degree (or equivalent qualification) in a technical, analytical or science subject.

Previous experience in IT support, IT operations or an IT or telecoms service provider.

Previous experience of installing and working with server & network hardware, including any of HPE, Cisco, Ubiquiti routers, switches and servers.

Experience of any of Windows Server, Linux, Office 365, Cisco / HPE / Ubiquiti networking equipment.

an understanding of providing high quality service levels gained by working in a customer facing role.

To demonstrate that you have a commitment to developing your skills and experience, through training and learning.

Our Customers' systems are critical to their businesses and you will be given a high level of autonomy to help them and to contribute to their success, as well as contributing to the growth of Lucid in this exciting phase of our journey. 

Technical training will be provided, consisting a mix of in house; vendor and non-vendor training.

A driving license and access to a car is desirable, but not essential.