IT Support Analyst - 1st/2nd Line, AD/GP, MS Exchange, 26-28k

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IT Support Analyst - 1st/2nd Line, AD/GP, MS Exchange, 26-28k

IT Support Analyst / Desktop Support Analyst : 1st/2nd Line Support, Win7, MS Office, Windows Server 2012, AD/GP, MS Exchange 2016, LAN/WAN, Permanent, Stratford, East London and City of London, 26 - 28k + Benefits.

Medium sized Marketing Corporation seeks an IT Support Analyst to provide 1st & 2nd line support to a user base of approx.

300+ across 2 London based sites and remotely to users in the USA and EU.

You will provide user and technical support over the phone, at the desktop and remotely providing high quality service at all times.

The role requires you to work at the Stratford site 4 days per week and 1 day per week in the City of London HQ.

Working within this professional services environment the IT Support Analyst will respond to users calls and emails providing 1st & 2nd line support across laptops, PCs, running Vista. Win7, Win10, MS Office 2013, iPhone and Android mobile devices printers, printer networks and other desktop tools and technologies.

You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), the VoIP phone system (basic support and liaison with 3rd party support/vendors to resolve issues) as well as MS Office applications including Powerpoint, Excel & Outlook. Secondly, you will be responsible for managing the user profiles within Windows Server 2012/2016 Active Directory / Group Policy, creating new user profiles and email accounts in MS Exchange 2016.

Troubleshooting issues with Active Directory/Group Policies will also be required. We are searching for an IT Support Analyst / Desktop Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 1st & 2nd line support across a range of desktop technologies.

Additionally you will need to be comfortable troubleshooting network connections (LAN/Wireless) and be able to create users accounts in Windows Server Active Directory & MS Exchange; it is essential that you have previous experience of Active Directory and can demonstrate this at interview stage.

You may have been working as a 1st or 2nd line desktop support engineer ideally within a medium sized professional services, law firm, marketing agency, accountancy practice of similar professional services environment and be looking for an opportunity to mix your support work with project work and gain experience of virtualisation technologies such as VMWare/Hyper-V, WAN/VPN Networks, SCCM and other emerging infrastructure technologies including MS Azure cloud technologies and O365.

Strong verbal and written communication skills are pre-requisite. Degree level education, or vocational qualification combined with work placement history during education preferred although non-essential; Self-motivated individuals who work well within team environments but also capable of working unsupervised with ability to make technical support decisions required.

This is an excellent opportunity to join a stable company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack.