Technical Specialist - Capacity Management
Recruiter
Lloyds Banking Group
Listed on
11th March 2019
Location
West Yorkshire
Salary/Rate
£49000 - £57800
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
Lloyds Banking Group is the UK's biggest Retail, Digital and Mobile bank with over 30 million customers. Our products touch the lives of millions so we have a big responsibility to help Britain Prosper.We're in the middle of a £3bn investment into our People, Platforms and Data - with a Software Engineering led approach, all as part of our strategy to become the best bank for customers. And it's the role of our Chief Information Office (CIO) who provide the backbone and infrastructure upon which the bank of the future will sit.
Our IT Capacity Management Tools team have the responsibility for providing the support to processes and reporting for critical business and IT components.
Understanding current and future forecasts of IT capacity is a fundamental discipline for Service Assurance, avoiding incidents that can ultimately lead to system outages.
Joining us as a Senior Technical Specialist you'd join the team specifically focussing on the support and development of the Enterprise Capacity Management Information System within Service Management Systems Operations, underpinned by the BMC TrueSight tool.
Could you help make it possible?
We're preferably looking for a seasoned technician with a demonstrative track record of working within Capacity Management but specifically with the technical knowledge of administering Capacity Management Toolsets.
What would you be doing?
* You'd be instrumental to the improvement of services and processes and the mitigation of risks associated with the CMT toolsets and data integrations.
* You'll offer technical consultations on major Systems Management Services projects and input into SOX process and risk process/remediation
* You'll have responsibility for the evaluation and promotion of new and existing software and toolsets
* We'd see you input to strategy planning and driving the Capacity Tools roadmap
* You'd maintain the relationship with our vendor and the support they provide
* You'd ensure the effective integration of developments with the IT build processes
* You'll act as the liaison point into the Engineering & Transformation Team for Capacity Management technologies and get to entor and develop junior team members
* You'll lead the delivery and technical support of the product, its data integrations and ensure that the service meets agreed standards for the environment.
* You'd work closely with technical platform teams and transformation teams to support the service.
* Finally you'd provide senior technical support on a standard hours, callout/standby arrangement based on the needs of the Business.
And what about you?
Ideally you'd possess:
* An in depth knowledge of Capacity Management, both tools and processes, with experience in trend analysis and problem identification.
* Broad technical skills to enable integration and data extracts from various sources into a centralised repository.
* Comprehensive experience of incident and problem resolution, application portfolio maintenance and wider industry products and practice.
* A working knowledge of BMC TrueSight would be extremely useful.
* A deep understanding of many Enterprise Systems Management hardware and software, supporting key services with awareness of technologies and tools additionally covering Monitoring & Alerting, Service Management, Scheduling and other supporting products.
* Experience of Evaluation, Solution & Design for IT infrastructure and its management.
However, whilst Capacity Management toolset knowledge is very desirable, if you can demonstrate deep technical skills in centralising data with appropriate integrations and automated processes on your CV then we'd also consider your application.
It's an opportunity to thrive in an environment where the scale of our challenge is both huge and exciting, where you'll be able to expand your ongoing personal and professional development.
What would you get in return?
Making you feel valued is integral - we understand the importance of a good work/life balance, so we're also committed to offer flexible working for the role that will be based in our Pudsey office.
You'll find we're sincere about equal opportunity as well as our people representing the communities we serve. All with a culture built around advancing the best of our people.
You'll also get:
* An on target performance bonus of c15%
* A generous pension contribution
* A £4k car allowance
* 30 days leave plus bank holidays
* A 4% flex cash pot to spend on benefits (or take as cash)
* Private health cover
* Share schemes including free shares
So if you have the Capacity Management skills and toolset skills we're after then get in touch, we'd love to hear from you...
