IT Telephony Support

This job has now expired please search on the home page to find live IT Jobs.

Job: IT Telephony Support

Location: Dublin

Duration: 6 months

Day Rate: Competitive

A Dublin based business is seeking an experienced IT Telephony Support contractor for a 6 month duration. There is a high chance of extension beyond the 6 month mark.

Some of the responsibilities include:

* Responsible for support, maintenance and administration of Aspect ACD, Altacel IP system, Branch Telephony systems, Mobile telephony and Verint Call Recording

* Provision of 2ndlevel user support, technical support and monitoring of key systems in line with agreed services levels.

* Ensure that systems are performing optimally, monitoring performance and taking corrective action where appropriate

* Creates, and tests of call routines, profiles, CCTs procedures and schedules.

* Provide MI reports for business units

* Day to day administration of system

* Install upgrades and maintenance fixes for infrastructure

Skills

* Excellent written/oral communication skills with the ability to communicate ideas in both technical and user-friendly language.

* Excellent problem solving and decision making skills

* Excellent analytical skills to effectively plan appropriate corrective action and escalation of Support issues

* Excellent planning & organisational skills

* Strong PC skills - spreadsheets, word processing, and Access.

If you are actively looking for your next contract and have experience as an IT Telephony Support Engineer please share an updated CV. Please note that all applicants must have either a stamp 4 visa or an EU passport to be considered for this position.

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales