SEG Service Manager


Premium Job From LA International Computer Consultants Ltd

Recruiter

LA International Computer Consultants Ltd

Listed on

8th March 2019

Location

London

Salary/Rate

£450 - £550

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

My client is looking for a Technical Service Manager with delivery experience to be based in London on an initial 6 month contract with the potential to extend.

This is to manage as well as maintain the integrity and availability of SEG services in accordance with agreed Service Level Agreements.

The Post holder is expected to have a flexible working approach to working and is required to undertake on-call duties on a rota basis. The Service Manager is responsible for:-

*Ensuring that all the supported systems availability meet agreed SLA targets

*Line management of the SEG team

*Managing and maintaining the MPS Secure External Gateway (SEG) infrastructure

*Chair Service review meetings with 3rd party suppliers (Dimension Data, Vodafone, FireEye, Trustwave etc.).

*Attend Internal Service Meetings with various Met Teams as required (SIAM, Change, FSG etc.)

*Manage/prioritise SEG team Project and BAU work via SNOW while ensuring that the defined SLA's and KPI's are met.

*Keep a log of Service/maintenance contracts and ensure that they are renewed on time to avoid Service disruption.

*Identify/manage SEG risks and mitigations as well as ensure that they are logged updated via SNOW.

*Ensure that the SEG infrastructure is patched/updated regularly and provide reports as required.

*Perform root-cause analysis, identify areas of opportunity, propose ideas and develop and implement remediation plans to close gaps.

*Interfacing with vendors on a regular basis to resolve technical issues and evaluate technology advancements.

*Documentation of system configurations and processes through the production of local working instructions of all service elements.

*Test and implementation of approved changes

*Participating in project work, which results in additional services being integrated into existing SEG environment.

*Operation and Maintenance of backup and archival procedures.

*Perform other responsibilities and duties as assigned

Knowledge Skills and Experience

Working knowledge and experience of the following technologies; Virtualisation (VMware Hyper-V), Windows Server Infrastructure, E-mail (content filtering) and Proxy Services

You will also need any of the following qualifications (or equivalent):

*MCSA - Microsoft Certified Solutions Associate

*MCSE - Microsoft Certified Systems Engineer

*CCNA - Cisco Certified Network Associate

*Good understanding of ITIL processes (ITIL Foundation qualification preferred)

*SC Vetting Level is required.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.

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