2nd / 3rd Line Technical Services Engineer

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Are you proud when zero problems happen and can you live with not having issues and being "unknown" rather than being the 'knight in shining armour'? Do you thrive on sharing your knowledge and making IT simple not a "black art"?

You need to have had at least 2 years experience supporting multiple systems (desktop, servers and application servers) at minimum 2nd line to ensure you have the skills and demonstrable knowledge to deliver in this role. The majority of the time will be spent processing incidents and requests based from their offices but this is not a standard support role, providing onsite support for their clients is also required.

The role requires excellent time management along with the ability to get to the root cause of an issue. Strong organisational skills with the ability to triage and prioritise incidents and requests from multiple customers will be extremely important.

To be successful you will need to demonstrate that you can :

- provide technical support for their client's issues providing technical resolutions whilst keeping the client informed throughout the life cycle of their ticket of the status of their ticket

- diligently follow processes to successfully manage tickets ensuring accurate and detailed information is recorded

- work in a cohesive team with colleagues across the business, essential to be successful and effective in their support offering

- provide support on client sites as required (must be able to drive a car in the UK) and to fully understand the clients needs

- communicate with clients in a positive and professional manner and effectively manage expectations

They need experience across a broad range of technologies: Windows Server, GPO, DNS, DHCP, MS-SQL, MS Exchange, MS-365, SharePoint/Exchange Online, WatchGuard/Cisco Firewalls, MS-Office, VLAN, RAID, LUNS, SAN, NAS, DAS, VMware, Hyper-V, ADSL, VDSL, EFM, Leased, MPLS, SD-WAN, 3G/4G, Hosted VoIP, Printing, Scanning, MFA and Windows desktop/applications.

Apply now to a leading edge service provider who puts people first and delivers excellence to its customers.

They need highly competent individuals that can work 8 hours per day between 8am and 6pm Mon-Fri with occasional Saturdays or Sundays (on overtime) and occasional 24/7 with additional on-call payments.