Junior Desktop Support Engineer
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This company is looking for a Junior Desktop Support Engineer to join its rapidly growing team. You will be based at their HQ, on the Croxley Business Park and will work alongside their IT Systems Administrator. They have recently extended their office space to help accommodate the rest of their Support Team as the company continues to scale. This Support Team has a really good feel to it right now and it is a great time to join their team.
As a Junior Desktop Support Engineer, you will support business systems, applications and hardware used by the group.
Key Roles and Responsibilities:
- Log incidents and work closely with senior or other technical teams on resolutions.
- Process service requests within SLA's.
- Review and support tickets.
- Answer and Log IT calls.
- Provide Support Via Remote Access.
- Maintain systems, applications and hardware.
Experience:
- Experience of support - Telephone, Email and Face to Face.
- Working with Laptop / Desktop Hardware Maintenance, Thin Clients, -Windows, Basic Networking, Cabling and Microsoft Office.
- Nice to have; Experience working with G-Suite, Azure, LDAP or Linux.
About The Company
Founded in the UK in 2008, they have a global footprint with representation on every continent and offices across the world. They are on a mission to transform the way businesses communicate and collaborate by designing intuitive messaging, premium meeting and calling solutions.
In September, the company was named in the Gartner 2018 Magic Quadrant for Meeting Solutions and one of the fastest growing tech companies in the UK by The Sunday Times Hiscox Tech Track 100.
Their culture is built on collaboration, inclusion, creativity and support. This permeates everything they do, across all their teams and operations. They believe everyone at the company has a part to play in their success and that everyone should be rewarded for their contribution. This is why every single permanent employee becomes a shareholder through the company's share option scheme.
BENEFITS
- Very competitive salary.
- Salary review annually.
- EMI share option scheme.
- You will be supported and mentored by some of the brightest minds.
- Private medical insurance and long-term sickness/disability insurance.
- Life insurance of four times salary.
- Assistance with relocation expenses if applicable.
- 25 days annual holiday plus bank holidays.
- The opportunity to join a friendly, motivated group of people who are all very excited about the company's journey.
