IT Support Analyst

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The Role:

*To provide additional ICT support to staff, business and policy areas during the period of the EU exit.

*To offer specialist 2nd line support and guidance on technical matters to enable delivery of business objectives.

*The candidates will be required to use their excellent technical and communication skills to analyse problems and issues then recommend and implement appropriate solutions.

Responsibilities:

*Provide Technical IT Support to Users.

*Respond to requests for IT Support in chronological order and within agreed Service Level Agreement's keeping user informed of progress of call, including hourly updates where resolution may be delayed.

*To accurately record incident and change actions and their associated resolution.

*To effectively manage each personally assigned incident/change.

*Re-installation of software

*Rebuilding of Workstations, Laptops and Tablets

*PowerShell utilisation.

*SCCM administration/utilisation.

*Documenting of guidance and known fixes.

*Work closely with colleagues, internal and external suppliers.

*Report to line manager on project progress, highlighting any significant issues.

Essential Skills:

*Windows 10

*SCCM 2012/2016

*Windows Server 2012/2016

*AXIOS Assyst (or similar ITSM tool)

*PXE Boot

*Active Directory

*Microsoft Office 2016

*User Experience Virtualisation (UEV)

*Planning, organising, and prioritising day to day tasks to deliver services on time and to agreed service outcomes.

*Excellent team working, communication and interpersonal skills.

*Ability to work unsupervised, using own initiative, to achieve agreed objectives.

Experience:

*At least 24 months experience working in an ICT customer/desktop support environment.

Desirable Skills:

*PowerShell

*MCP Accredited

*ITIL qualified

*Full driver's license

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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