Customer Support Engineer

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Customer Support Engineer - 3 months - Salford

My client, a large education technology company, is looking for a Customer Support Engineer to join them working in a college providing technical support on a 3-month contract based in Salford.

Role Accountabilities

* The successful candidate will act as a Customer Engineer in a college offering technical support across the entire campus

* You will diagnose and troubleshoot customer problems by solving any technical issues

* You are responsible for assisting customers with PC, Server, networking and hardware problems and will do this in a face-to-face

* It will be your responsibility to make sure all SLA's are met and take ownership of user problems

Key skills

* You need to have great troubleshooting skills and able to work in a busy/pressuring environment

* You must have the ability to break things down in simple but technical manor

* You need experience of:

*

* Server 2016

* Windows 10

* G suite

* All candidates must hold active EDBS or be willing to undergo the process