Service Desk Technician

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Service Desk Technician - Security, Information Management - Northampton/Contract

Spring Technology is currently recruiting a Service Desk Technician on a contract basis based in Northamptonshire.

Requirements:

*Analyse, diagnose and resolve complex incidents and requests that cannot be resolved at first point of contact to ensure the most cost effective and efficient solution is achieved with minimal disruption to IT system users, in line with SLA's.

*Support the Principal IT analysts, line manager and senior management on business as usual work and projects including evaluation, implementation and review.

*Provide advice and support to end users and clients on the appropriate use of IT to support operational tasks.

*Liaise and negotiate with all appropriate groups to resolve technical issues and problems.

*Support calls and workloads will be allocated and monitored via the Service Desk system.

*Assisting with local and wide area network management including wired and wireless solutions.

*To work closely with relevant key staff to ensure technical and professional standards are maintained.

*To develop and maintain standards in IM&T security.

*Demonstrate awareness/understanding of equal opportunities and other people's behavioural, physical, social and welfare needs.

If this job role is of interest, send an up to date CV to [email protected] or call on 0121 234 9256

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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