Desktop Technical Specialist

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Main responsibilities:

*Win 7/10 32/64bit support

*SCCM Image Load Process/ Application Installation onto new/existing desktops/laptops

*Application UAT - Lead/Co-Ordinate with service areas

*Meet and manage service areas requirements re Application install, configuration and testing when moving to new offices.

*Unpack and build desktop / laptop equipment onto desks after staff move to new offices.

*Liaise with services and prioritise issues post staff moves.

*Provide technical assistance and support to IT staff undertaking complex or project related tasks.

Essential Skills:

*Educated to degree level in an IT discipline or equivalent experience

*Extensive IT experience in 2nd line desktop Support

*Strong customer focus.

*Ability to make sound decisions and prioritise work for self

*Comprehensive analytical skills to comprehend complex technical designs and system performance information

*Ability to undertake problem solving to root cause

*Ability to work well under pressure

*Self-motivated

*Sound organisation and time management

*Excellent communication skills both oral and written

*Works well with a team and can work autonomously

Desirable Skills:

*PRINCE2 foundation certificate or above

*Technical accreditations in one or more areas of technical specialism

*Significant experience in the analysis, design, implementation and support within a diverse range of technical specialisms

*Experience in managing IT technical projects

*Proven leadership in an IT technical environment

*Strong negotiation skills

If you would like to apply for this role, please contact Claire Dorrance or Felicity McKinnon on 01315249090 or email at [email protected] or [email protected].

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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