ServiceNow Trainer

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A London university is looking for a ServiceNow / Service management tools User / Agent trainer.

This is more of a Functional Trainer role for the End Users.

Contract: 6 months

Start Date: ASAP

Location: London

You will be responsible for delivering and developing user training for all users of ServiceNow within the university.

Your main duties will be:

- Develop and deliver a range of training activities to ServiceNow users - this will include formal training courses, one-to-one sessions and e-learning.

- To create a range of user manuals, training materials, communication of tips, fixes and system changes.

- Carry out regular skills audits of ServiceNow users

- Evaluate training activities as well as reporting feedback on a regular basis

- Work in collaboration with colleagues in the Learning and Development Centre to ensure all ServiceNow training conforms to College standards - this will include recording, evaluating and the reporting of training activities

Some of your main responsibilities will be:

- Creating ServiceNow user/agent training programs according to the programme/project requirements

- Work with ServiceNow technical experts and Business Analysts in the programme/project to design and develop course content

- Producing training schedules based on the agreed timelines with the Project Manager and organise training

- Develop innovative and easy-to-understand training logistics and tools

- Prepare training material (presentations, worksheets etc.)

- Deliver regular class room training sessions, webinars, etc. to groups or individual users

Please note that only Trainers with ServiceNow experience will be considered at this stage.

Please apply with your updated CV and contact Ria at Computer Futures.

To find out more about Computer Futures please visit www.computerfutures.com

Computer Futures, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales