1st Line Technical Support (Security) - Surrey - Up to £20,000
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
25th February 2019
Location
Woking
Type
Permanent
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1st Line Technical Support (Security) - Surrey - Up to £20,000Are you passionate about security? Are you eager to learn? Look no further.
The Role
You will be joining a leading distributor and reseller of specialist IT and IT Security product sets. You will be working within the Cyber security team; your main priority being the provision of technical support to all reseller and end user customers. You will triage all calls, escalate where appropriate, and validate the support agreement.
ResponsibilitiesReceive calls as the initial point of contact and log to helpdeskFulfil support contract, ensuring that correct information is in place for call to progressAssign calls to senior support analystManage call queue and escalate when appropriateManage RMA queue and be point of contact for warehouse returnsManage the demo item process to ensure all returned stock has a 24-hour turnaround time.
Key SkillsExcellent communications skillsDrive to learn new skill sets and progressPrioritisation and work load management abilityAbility to work individually and as part of a teamIt is also preferable to have exposure to some of:Firewall SupportNetwork Support/Principles (TCP/IP, Routing, Switching, etc.)Anti-virus SolutionsThe Company
This is a chance to get your foot in the door within the cyber security sector. They have a proven track record of employee development and career progression, giving you the opportunity to get exposure to leading, security vendor technologies.
This company is a diverse and multicultural organisation, with a clear sense of team spirit and passion. They understand that people are the key to business, so encourage an environment of job satisfaction and transferable skills.
Apply
To apply for the role or find out more please contact Mike Rogers at Evolution Recruitment Solutions.