2nd Line Support Technician - Portishead - £25K
Recruiter
Evolution Recruitment Solutions Ltd
Listed on
25th February 2019
Location
Portishead
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
2nd Line Support Technician - Portishead - £25K - As a 2nd Line Support Technician you will be supporting our clients by dealing with 1st Line escalations and by monitoring infrastructure. 2nd Line Support Technicians work both on-site and in the office, on both support and projects, adjusting in an ad-hoc way to deal with the changing priorities of the team.Key Responsibilities Responsible for managing back-ups and the health of back up storage spaceTo support and maintain Microsoft Server/desktops and Exchange/Office 365 environmentsEscalate issue to the 3rd Line Support Team where necessaryUndertake IT project work as instructed by the Projects TeamTo maintain and update client networksProvide constant support to 1st Line to help improve knowledgeEnsure all knowledge base documentation is accurate and up-to-dateQuality check all hardware before it is shipped to our clientsResolve customer issues within the agreed SLAsMaintain awareness of and follow company procedures and guidelines, including security, regulatory and quality related mattersPerson SpecificationExperience in a similar positionExcellent Customer Service skillsGreat attention to detailAn understanding of Windows system administration tasksStrong verbal and written communication skillsKnowledge of supporting / administering Windows systemsUnderstanding of Network infrastructureAbility to work under pressureA good team player who is willing to share knowledge and support othersTo hear more contact James Dyson at Evolution Recruitment.
