IT Manager/Head of Service Operations
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A hands-on and technical IT Manager is required by a leading learning organisation. As the client's IT Manager, you will manage their IT estate via a multi-disciplinary IT team and vendors. You'll be adept at problem solving and implementing changes across a range of end user, infrastructure, networks and telecoms environments. You would manage a small team of on-site engineers, help desk staff and developers.
Responsibilities: -
Set objectives and strategies for the operation, management and security of the client'stechnology estate
Managethe clients WAN, LAN's (including Wireless), SAN, virtualised servers and on premise/cloud computer platforms, systems and services
Co-ordinate and resolve major incidents/problems
Manage anIT help desk and ensuring efficient incident/change management
Working with key business stakeholders definecost effective IT solutions and services to solve business problems and demand
Ultimate responsibility for the build quality of server and end user devices
Working with project teams (either internal or via vendors), implement new systems (on-premise or cloud based)
Approve and purchaseIT equipment and software as well as manage their configuration and deployment
Maintain IT budgets for operational and capital expenditure
Direct, manageand organise infrastructure and projects
Analyse the costs, value and risks of end user and infrastructure technology to advise management and suggest actionsfor improvement
Engage across the organisation with business users to gain buy-in ontechnology changes and communicate to different stakeholder groups
Prioritising the work that needs to be done within the team(s) against the capacity and capability of the team
Ensure all IT products and services are deliveredto an appropriate level of quality
Sharing and re-applying skills and knowledge and bringing in a pragmatic adoption of best practicefor IT Service Management.
Lead on communicationsfor all key IT initiatives
Spot warning signs of things going wrong and provide a decisive response to significant delivery challenges.
Candidate Pre-requisites: -
Proven?experience?as a hands-on IT Manager/Head of Service Operationswith particular emphasis on managing infrastructure, and service operations management. In particular
Virtualisation
SANs, preferably Netapps
WAN, preferably MPLSwith Switch/Firewall experience
IT Security frameworks and data protection/compliance aware or qualified would be advantageous
Expert in Microsoft technologies including Active Directory, Office365
Some MS SQL experience
ideally candidates should have knowledge ofSQL DB Administration
Demonstrable ability to identify, plan and mitigate IT risksand document key aspects of the IT estate
Proven experience of balancing multiple prioritiesacross different technical domains.
Experience in leading small multi-disciplinary teamsacross infrastructure and support and potentially in-house development/database administration
IT Purchasingand Budgeting
Excellent leadership, management and communication skills.
Strong delegative skills who can manage by exceptionwhen required
Strong planning orientation both in the short and longer term
Experience in managing vendors and contracts
Very strong analytical and problem-solving capabilitieswho keeps calm under pressure
Good ITIL awarenesswith certifications an added bonus
MCSE qualification desirable