3rd Line Firepower Engineer
Spring Group Plc
£40000 - £60000
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3rd Line Firepower Engineer / Third Line Firepower Engineer / 3rd Line Network Engineer / Third Line Network Engineer / Network Engineer / Network Support Engineer / 3rd Line Network Support Engineer / Third Line Network Support Engineer / Enterprise Networking / Technical Response / Fixes / Changes / Service Requests / Projects / Rota / Diagnostics / Administration / Multi-Vendor / Network Solutions / Cisco Gold Partner / Ticketing / SLA / Service Level Agreement / 3rd Line Support / Third Line Support / Patching / Configuration Backup / Vendors / Implementation / Troubleshooting / Firepower / Cisco / Extreme / Juniper / HP / Cisco WLC / Meraki / ISE / Prime / Nexus / Load Balancing / F5 / ACE / CCNP / JNCIP / CCSE / Wireshark / CCIE / ITSM System / ITIL
3rd Line Firepower Engineer
One of our UK nationwide clients is seeking a 3rd Line Network Engineer with a specialist knowledge of Firepower and other networking products, to join their growing team. You will be responsible for providing technical response and fixes to incidents, changes, service requests, and support to small scale projects. You will perform technical diagnostics and administration across the business portfolio of products, delivering vendor independent Network Solutions, to a Cisco Gold Partner Standard.
3rd Line Firepower Engineer duties will include, but not limited to:
*Providing 3rd Line Support for customer technical services for the businesses Enterprise Networking client base
*Monitor incident, changes and appropriate service requests within the agreed service hours to the agreed service levels
*Work on small scale projects and be a technical owner for new BIS customers
*Undertake proactive maintenance to ensure the maximisation of availability, including patching, configuration, backup and capacity management
*Offering a technical leadership, defining and documenting best practices to other support teams
*Corresponding with customers to a high technical level, and providing an immediate resolution where possible
*Fault finding and F5 Configuration
*Ensuring tickets are managed and progressed correctly within the agreed SLA's
As the 3rd Line Firepower Engineer you will be required to possess:
*Strong experience providing network support at a 3rd line level
*Ability to undertake operational duties on complex Enterprise Networks
*Proven experience with hands on implementation and troubleshooting of complex multi-vendor networking solutions experience
*Strong experience supporting Firepower product suite
*Previous experience of WIFI solutions (Aruba Clearpass and Airwave)
*Experience with Nexus (series 5 and 7)
*Experience with Load balancing technologies (F5, ACE)
*Hold valid Security clearance (SC) or the ability to obtain SC Clearance
*Knowledge of Network analytical tools such as Wireshark
*Experience with WIFI technologies would be beneficial: Cisco WLC, Meraki, ISE, Prime, Uquibiti
With a salary on offer of up to £60,000, this is a fantastic opportunity to join an ever expanding organisation to develop your IT career further, and be a SME.
To be considered for this opportunity, submit your CV today, or contact Vicci for more information on 0121 214 6198, or Victoria_hanke@spring.com
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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