IT Service Desk Analyst
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IT Service Desk Analyst / Support Engineer - Circa £25k + Benefits Package
Retail
Letchworth, Hertfordshire
A successful retail group based in Hertfordshire are looking to recruit an IT Support Engineer to join their growing team
The IT Support Engineer would ideally have experience of 1st / 2nd line IT and telephony troubleshooting or similar and problem solving.
Occasional travel to other sites across the UK including Broxburn, Scotland.
Skills / Environment
IT Support
Windows Desktop
MS Office
Networking
Telephony systems
Backup solutions
Knowledge of service desk systems and processes
ITIL
Role Overview
Support to IT colleagues across the organisation
Installation, configuration, backup & recovery of telephony systems
Monitoring of trends in data growth & performance and proposing strategies to accommodate/redress.
Maintain positive working relationships with colleagues and customers
Understand and adhere to the Company's policies and procedures
Undertake the necessary training and skills development
Ensure that all works carried out are conducted in accordance with the Companies procedures
Salary: Circa £25k
Benefits: 20 days paid holiday which will rise to 25 days after 3 years continuous service, Company pension scheme, Life assurance (3 x Salary), Staff discounts etc.
Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).
Deerfoot is acting as an Employment Agency in relation to this vacancy.