Senior IT Technical Analyst

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This is a fantastic opportunity for a Senior IT Technical Analyst to join an exciting and vibrant Microsoft Gold Partner company. They are seeking a talented Senior IT Technical Support Analyst to join their professional team of IT specialists, providing Microsoft cloud, server and desktop installation and support based in Coleshill, Birmingham.

Responsibilities:

- Enthusiastic, professional, customer orientated individual from a complex IT multi-site corporate background.

- Skilled in Microsoft cloud, hardware, workstation, client and - Server operating systems, application and network support in a service desk environment

- Own and manage call queues within SLAs resolve technical issues in a professional manner.

- Keep clients fully informed of progress at every stage with quality service.

- Technical ownership of project delivery.

- Create technical documentation to enhance and improve knowledge-base.

- Undertake out-of-hours support and on-site support in a rota.

Skills and Experience:

- Active Directory and Group Policy (AD) Migration, synchronization, replication and deployment.

- MS Exchange (manage user accounts, 'how do I' support and advise).

- MS Office 365 (Migration, manage user accounts 'how do I' support and advise).

- Remote Desktop Services/Terminal Server (trouble shooting, issues and setup)

- LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing.

- Application support (liaise between the client and vendor)