Product & Propositions Manager
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Product & Propositions Manager
Perm
Bristol
In this role you will be managing and supporting manage the design & build for the Clients consumer products and propositions based on sound customer insight and underpinning Individual Membership (IM) revenue & profitability growth, through acquisition, retention & up-sell/cross-sell. You will act as a product & proposition subject matter expert across all relevant projects.
Responsibilities
*Use member segmentation model to drive innovative proposition development and targeting to ensure that we deliver products and propositions that are customer focussed and profitable
*Delivery of improvements to the core breakdown product portfolio and proposition framework including;
*Phased go to market plan including legacy product rationalisation and migration to new products
*On-going management of existing IM products
*Product hierarchy, service levels and benefits
*Bolt-ons and cross-sell products
*Integration with the overarching membership proposition including member benefits & loyalty
*On-going measurement and review of propositions against commercial targets
*Deliver and manage cross-product, bundled propositions across all Clients products to increase product holding, value and retention
*Input to IT and Digital architectural strategy to match future customer & business needs with internal systems capability
*Ensure we 'treat customers fairly' in all our activities, adhering to any regulatory requirements and ensuring we put our customers first in our thinking and NPD
*Ensure all products, propositions and promotions are clear, fair and not misleading, are designed to meet the needs of consumers and are targeted and marketed accordingly.
Experience
*Deep experience of NPD and product & proposition management
*Good experience of consumer marketing, gained within a high-profile consumer services brand
*Evidence of delivery to market of profitable propositions based on sound insight
*Knowledge of financial services and ideally digital and retail sectors
*Experience of driving customer insight from a range of sources (traditional research, frontline touchpoints, data analysis etc.)
*Experience of managing commercial KPIs
*Experience of managing a product portfolio and the product lifecycle
*Strong cross-functional team management
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.
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