Desktop Support Analyst

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This company is looking for an enthusiastic Desktop Support Analysts with a pro-active approach to working, to provide quality 2nd line remote desktop support to IT users for their Retail and Logistics clients.

Where will you be working?

You will be based at their Data Centre in Northampton, where their busy Technical Services and Operations team are based.

What they will ask you to do?

Using your troubleshooting skills, you will be taking ownership of desktop support issues whilst using remote management tools to remotely assist users and deploy software.

Responsibility for Asset Management along with the creation of support documentation and procedures will also be required.

Striving for continuous improvements, you will work to exceed their customers' expectations.

Is this role for me?

If you can answer "Yes" to the following, then this role could be for you.

Do you have experience in?

- Installing, supporting and troubleshooting Microsoft Windows 7 and 10?

- Supporting Microsoft Office based applications, Internet Explorer, Office 365, Outlook Web Applications and Mobile Communications?

- Active Directory user administration?

- Microsoft Exchange user administration?

- Using remote assistance/remote desktop services?

- Installing software/applications?

- Remote troubleshooting techniques?