2ND LINE SUPPORT ENGINEER - GLASGOW - 3 MONTH CONTRACT

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2ND LINE SUPPORT ENGINEER - GLASGOW - 3 MONTH CONTRACT

My Glasgow based client are looking for an enthusiastic and driven individual to join them to assist in providing desktop support, along with carrying out some light network admin duties.

Within this role you will be providing incident resolutions in a customer service style environment via telephone, email and remote support applications. You will need to have a strong understanding of various aspects of IT, a customer-focused approach and great communication skills.

The ideal candidate with have experience with:

* Previous experience in similar desktop support position

* Ability to identify issues, whilst providing exemplary customer service

* Competent at working through ticketing systems

* Solid grasp of networking operating systems and hardware

* Experience in adding new users (Active Directory)

* Good understanding of Office 365

If you think you would be a good fit and would like to discuss this further, please give me Lauren Lee a call on 0131 558 4806.