1st/2nd Line Support - London - £33K!
Nigel Frank International
£20000 - £33000
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1st/2nd Line Support Engineer - London - £33K
Responsibilities of Role
¨ Provide 1st- 2nd line technical support for all customers
¨ Ensure customer incidents are resolved as quickly as possible (on and off-site)
¨ Take responsibility and exceed department Service Level Agreements
¨ Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
¨ Provide technical guidance to the helpdesk team and field engineers
¨ Undertake customer audits and create appropriate documentation
¨ Create and maintain suitable customer infrastructure / service documentation
¨ Minimum 2 years experience in a role of supporting servers, networks, printers, PC's and applications.
¨ Excellent customer communication skills
¨ Can work on own intuitive
¨ Good written skills on job reporting and documentation
Please apply or send your CV to firstname.lastname@example.org