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1st/2nd Line Support - London - £33K!
Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 14th February
Location: London
Salary/Rate: £20,000 - £33,000
Type: Permanent
Start Date: ASAP
Reference: 14.02.2019*_1550146324
Contact Name: Grace Lloyd-Jones
1st/2nd Line Support Engineer - London - £33K



Responsibilities of Role

¨ Provide 1st- 2nd line technical support for all customers

¨ Ensure customer incidents are resolved as quickly as possible (on and off-site)

¨ Take responsibility and exceed department Service Level Agreements

¨ Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained

¨ Provide technical guidance to the helpdesk team and field engineers

¨ Undertake customer audits and create appropriate documentation

¨ Create and maintain suitable customer infrastructure / service documentation



Skills Required

¨ Minimum 2 years experience in a role of supporting servers, networks, printers, PC's and applications.



Attributes Required

¨ Excellent customer communication skills

¨ Can work on own intuitive

¨ Good written skills on job reporting and documentation





Please apply or send your CV to Click here to contact this recruiter


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