NOC Engineer / Network Engineer / Technical Operations Centre Engineer / Network Operations Centre Engineer / Network Support / Network Operations Centre / Resolution / Network / Cloud / UC / Unified Communications / Unified Comms / Ticketing / ITSM / IT Service Management / Fault Diagnostic / Change Requests / Vendor Support / Hardware / Software / Network Platform / Technical Escalation / CCNA / Cisco / Cisco Networking / Cisco EN / Cisco Routers / Juniper / Data Communications / Switching / Routing / Firewall / Troubleshooting / SNMP / Network Management Systems / Shift Patten / Rota
One of our Reading based clients is seeking a NOC Engineer to join their expanding team. You will be responsible for providing responses and resolution for incidents across the organisations platform covering network, cloud and UC. You will be responsible for the network focus to the team, responding to tickets raised.
You will provide technical service and leadership to maximise the teams' performance, helping with improvement initiatives, including system, process and technology changes.
All applicants must be able and willing to work on a shift based pattern.
As the NOC Engineer your duties will include, but not limited to:
*Supporting the company's Technical Operations Centre, including fault diagnostics and resolution across the Network function
*Monitor all platform systems, raising tickets as appropriate and progressing to resolution
*Implement change requests
*Use the internal ticketing system, and other support systems to maintain record in accordance to ITIL standards
*Work with a number of teams to resolve hardware and software issues on the Network platform
*Technical escalation to Tier 3 support teams, as and when required
As the NOC Engineer, you will be required to possess:
*CCNA - with experience of implementation and troubleshooting of complex Cisco networking solutions
*Knowledge of troubleshooting Cisco EN level routers
*Previous experience with Cisco and Juniper Firewall experience
*Extensive data communications understanding and experience within an operation environment
*Previous experience with Cisco hardware and software troubleshooting with switching, routing and firewall platforms
*Strong understanding of layer 2 switching and layer 3 routing
*Ability to work on a shift based pattern
With a salary on offer of up to £38,000 + shift uplift this is a fantastic opportunity to develop your career within an industry leading organisation. All applicants must be able and willing to work on a shift based pattern.
To be considered for this opportunity, submit you CV today. Or contact Vicci for more information on, [Telephone number removed]
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