Application Support Analyst - SQL - HTML - XML
Recruiter
Required IT Limited
Listed on
8th February 2019
Location
Reading
Salary/Rate
30000.00
Salary Notes
30000.00
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
A busy support team is looking for a new Analyst to join them and provide application support to their customers by phone, email and instant messaging (chat) function. The support will involve bespoke product specific guidance and investigation, diagnosis and resolution of customer affecting bugs and technical issues. You will be the point of contact and liaison between the team and other internal functions.As an Application Support Analyst, you will have great customer service skills, excellent communication skills, and a passion for solving problems. Key responsibilities will include:
Taking incoming queries from our customers, accurately identifying the issues.
Take ownership of the customer queries dealt with.
Record and document solutions into a knowledge base system.
Creating and updating HTML based email signatures for Outlook integration.
Liaising with new customers on software installation, establishing site requirements, documenting installations, commissioning new installations, and configuring customer details in associated back-end SQL databases.
Interrogate SQL databases, XML files and interpreting log files to assist with fault finding and resolution.
Remote support of customer premise equipment and our hosted applications via VPN and other remote access technologies.
Support of our live service and hosting platform during software updates. Skills required for this position:
In depth experience in technical and product support
Exposure to a structured support call/case tracking process.
Microsoft Office applications - macros, style sheets, merge files etc.
Web, networking, and security technologies.
Router configuration, Internet connections, firewalls, and Anti-Virus software.
Operating systems (Windows client and server). Basic Windows client and server administration functions (user admin, mail, directories, security, routing).
Installing software, troubleshooting via registry, services, event logs.
SQL databases and their structure, including how to write SQL queries.
Web HTML, XML. Other scripting languages. Keywords: Application Support, SQL queries, HTML, XML We are only able to respond to successful applicants. Required IT operate as an employment agency and employment business and are an equal opportunities employer.
