Service Desk Analyst - INSIDE IR35

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Service Desk Analyst

2 Months

Inside IR35

London

£14 per hour

My Client has an exciting opportunity for a Service Desk Analyst based in London.

The ideal Candidate will have the following skill set:

*To have a good working knowledge of common desktop software and hardware.

*Experience of working in customer focused service environment.

*To have a good working knowledge of IMT policies, procedures and service level definitions.

*To keep abreast of new technology and to develop such skills as are required to stay effective in this

role.

*Ability to prioritise, plan and organise multiple tasks

with competing priorities and allocate resources

appropriately

*Ability to provide first line support of Windows 7/10 in

a networked PC environment

*Ability to provide first line support of Mac OSX in a

networked environment

*Ability to support a range of common applications,

including all versions of Microsoft Office including office 365

*Ability to use remote assistance tools to deliver user

support

*Ability to support the configuration, use and troubleshooting

of laptops, PDAs, tablets, smartphones and

mobile working

*Educated to A level standard or equivalent experience

*Working knowledge of ITIL Best Practice Framework

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.