Software Support Analyst - Aylesbury, Bucks
Recruiter
MAPP Ltd
Listed on
19th March 2019
Location
Aylesbury
Salary/Rate
£35000 - £35000
Type
Permanent
Start Date
ASAP
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Software Support Analyst - Aylesbury, Bucks Salary - £35K basic depending on experience Job Description This job involves support direct to customers and also working with development staff to ensure they deliver the best possible service to customers in a timely way. The successful appointee will join a small experienced Software Support team. The scope for learning and advancement in this role is excellent. Essential Skills/Experience Triage experience with software systems including log analysis; troubleshooting; identifying & classifying issues Good knowledge of software troubleshooting tools and techniques A strong ability to solve problems and think laterally Understanding of SQL and NoSQL databases Excellent customer facing skills Excellent English oral and written communication skillsA demonstrable record of achievement in either relevant previous position(s) or academic work Desirable Skills/Experience Software development or testing experience/background Understanding of telephony, VoIP, WebRTC, HTTP, HTTPS Willing to take initiative to learn about new products Software Support Analyst - Aylesbury, Bucks