Service Delivery Manager - IT Recruitment Project Solutions


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

5th February 2019

Location

City Of London

Salary/Rate

£55000 - £60000

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Service Delivery Manager - Project Solutions

Predominantly based in Central London with travel to client offices required

Nature of the role

In a growing business function the role has a broad remit and will provide plenty of scope, challenge and opportunity. It is very much a 'hands on' role that requires a flexible approach and the ability to prioritise tasks to best serve existing service components. The Project Solutions Team has on-boarded a number of new services over the past 12 months and is now focussed on expanding further through Staffing as a Service and deliverables based engagements.

Key objectives

Service Management

* Monitor and assess the performance of the existing service to ensure defined SLA's and KPI's are met.

* Manage client billing processes.

* Be a single point of contact to key client stakeholders

* Develop and improve the service in line with client's requirements.

* Work closely with the Experis delivery teams to successfully deliver technical expertise and resource within the Staffing as a Service deployment.

* Take ownership and be responsible for Continual Service Improvement initiatives

Service Optimisation

* Map and document the clients engagement models

* Documents existing methodologies and processes for building technical delivery teams

* Consult with senior technical stakeholders to understand delivery challenges and propose effective solutions

* Consult with client account Directors to propose and implement enhanced project delivery models

* Use data analytics

The Ideal Candidate Profile

* 5 - 10 years' experience in the IT services industry ideally with a systems integrator

* Ideally ITIL, Prince2, Agile or similar industry accreditation.

* Experience ideally gained with a mid-market sized player.

* Experience in delivering in an outsourced environment to SLAs and KPIs.

* Digital/application delivery background

* Ideally managed a board spectrum of resources (direct and/or dotted line)

* Has experience of technical team optimisation in dynamic technical environments

* Experience of working with senior management to accommodate changing business priorities

* Has had commercial responsibility/exposure to maintaining and maximising profitability for Projects and Services

* Graduate calibre. Ideally with a qualification in IT or related.

* Excellent communication skills- written, verbal and presentation.

* Comfortable at presenting solutions to a variety of audiences in a simplified way and running service review meetings.

If you think you may be a good fit please send over your CV for immediate review.

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