Installation & Support Engineer

This job has now expired please search on the home page to find live IT Jobs.

Installation & Support Engineer

An exciting opportunity has arisen for a driven individual who wants to join our fast developing International organisation as an Installation & Support Engineer.

So, who are we, what do we do, who are we looking for and what do we have to offer?

The Company:

Based in Cardiff, we are the UK market leader within our industry. We also have international operations and offices in France, UAE, Qatar and Australia. This opportunity will suit someone looking for the next step in their career, and will join our team in building and supporting the Company's growing fleet of Emergency Command Technologies throughout the UK and overseas.

We love to innovate and are proud of our position as the leading technology provider of satellite and wireless solutions.

The Role:

Installation and configuration of data, video and voice equipment

Providing telephone and on-site support to our customers nationally and internationally

Providing on-call cover for evenings, weekends and Bank Holidays on a rota basis

Logging, updating and tracking support calls held within the Support database

Providing training to customers as and when required

Become familiar with new products to integrate smoothly into Support portfolio

Job reporting and documentation on completion of all site visit work

Complete all paperwork to the required standards and submit by stated deadlines

The Person:

Can troubleshoot and fault find issues over the telephone and on-site, in a customer environment

Think Computer Engineer, Field Support Engineer or Break-Fix Engineer

Has an excellent working knowledge of computer hardware and operating systems

Experience working with PC's and Windows 7, Windows 10, maybe even Linux

Can competently install, configure and maintain a basic computer network

Experience working with CAT-5, CAT-6, TCP/IP

Can run and terminate network, data and video cabling to a high standard

Think CCTV Installer or Telecoms Engineer

Has a fundamental understanding of electronic equipment

Understand the difference between 12VDC and 230AC, how to wire a plug or install a home AV solution

Is willing to travel nationally and internationally, sometimes at short notice

Nationally: Often overnight, for one or more nights (up to 80% per week)

Internationally: EMEA - Up to 1 month // Global: Up to 3 months (per year)

Has excellent communication and interpersonal skills

Is highly motivated, well organized and able to act under own initiative

Is a flexible team player with a customer focused "can-do" attitude

Holds a full, clean UK Driving License

The Desirables:

VSAT experience

VOIP / SIP experience

Educated to degree level or equivalent in an electronics or IT related discipline

The Perks:

We offer an excellent working environment with a highly skilled and motivated team, along with a competitive salary, pool van, pension and 23 days annual leave plus Bank Holidays.

To apply, please forward your CV along with your salary expectations.