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Service Desk Manager
Premium Job From Spring Group Plc
Recruiter: Spring Group Plc
Listed on: 4th February
Location: Leicester
Salary/Rate: £300 - £350
Type: Contract
Start Date: ASAP
Reference: 409557-A_1549297009_expired
Contact Name: Jordan Harris

This job has now expired please search on the home page to find live IT Jobs.

Spring Technology is currently recruiting for a Service Desk Manager, for an initial 3 month contract with our client in Leicester.

This will be 3 months initially with a pay rate around £350 per day.

Our client is undergoing a large amount of organisational change at the moment, and are currently within a service transition, they are looking to find a proactive Service Desk Manager, to lead their team of analysts, applying ITIL best practice. This is a good opportunity to use your knowledge of ITIL and experience in leading a team of analysts, to create a positive, customer focused environment in the service desk team, utilizing the FreshDesk tools to improve SLA's and KPI's where possible.

*Service Desk team leadership or management experience
*Strong knowledge of ITIL standards, a qualification would be preferable
*Experience of service transition (ITIL Level 3)
*Knowledge of FreshDesk or FreshService

There could be a temp to perm option with this role, or a potential contract extension.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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