Technical Support Analyst - French Speaking

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Technical Support Analyst - French Speaking 

Watford, Hertfordshire  

£30,000 - £33,000 DOE  

SirsiDynix is an exciting technology company that creates enabling software to support library operations the world over. Our innovations have allowed local and national libraries to remain relevant, vital assets in an increasingly digital environment.  

Now, we’re looking for a bilingual Technical Support Analyst to provide a high level of technical support to librarians and library staff in Europe.  

As a Technical Support Analyst, you will:  

- Join the Global Customer Support Team  

- Communicate with customers in a friendly and professional manner  

- Collaborate with other departments to help resolve technical issues  

Interested?  

To be considered, you’ll need:  

- Previous experience in a web application and technical support role  

- Fluency in French, both written and verbal, in addition to English  

- Great customer service skills  

- A service-oriented attitude  

- A passion for solving complex problems  

- Strong team-working skills  

Knowledge of library technology would be beneficial to your application, as would a degree level qualification in a relevant field, such as Information Systems.  

We’re eager to hear from individuals with experience as a Technical Support Analyst, Support Analyst, Customer Support Advisor, Technical Support Advisor, IT Support Technician, Application Support Technician, Helpdesk Technician or Service Desk Analyst.  

What are the benefits?  

- Great opportunities for advancement (many of our Support Analysts have moved on to become team leaders, project managers, trainers and consultants)  

- Comprehensive training, team-building exercises and ongoing mentoring  

- The chance to gain in-depth knowledge of cutting-edge software systems and technologies  

- The opportunity to increase your real-world experience within a team environment  

- Work alongside a fantastic team based in the UK and overseas  

Webrecruit and SirsiDynix are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.  

To apply for the role of Technical Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.