1st Line Support Analyst - Join a Global Business

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1st Line Support Analyst - Join a Global Business

London, SE1

The Company

Working with many of the biggest names in the IT industry, such as Dell EMC, Intel, NVIDIA and Teradici, Amulet Hotkey is a proven innovator in the design, manufacture and system integration of high availability solutions for remote physical and virtual workstations.

Founded in 1990, we provide a full service, complete with world-class support, for robust, secure and uncompromised business and mission critical applications.

We are now looking for a 1st Line Support Analyst to join our team in London and provide outstanding support to customers.

Your Rewards

- Salary of c£32,000

- Take on an exciting role developing your skills

If you are a technical support professional with a focus on technology or IT and great relationship building and communication skills, this is a fantastic role in which to consolidate your skill-set and expand your horizons.

You’ll discover that we are a global technology business with operations in London, Germany, New York, Australia and Singapore. We’re pioneers of solutions that meet all manner of business needs and our success has seen us grow from our inception in 1990 to the highly-certified, reputable business we are today.

Our innovative, creative and collaborative environment is the key to our success and we are eager to hear from you if you are ready for a challenge, love to learn and are keen to help drive our business forward.

Your Role

As our 1st Line Support Analyst, you will join our Sales Support and Response Team, providing assistance to customers and acting as the point of contact for technical support and helpdesk queries.

Completing first and second line support activities for various products, you will also support Installation Teams at customer sites for which some travel will be required.

Specifically, your role will involve:

- Opening tickets and logging reported faults

- Completing diagnostics to resolve the majority of queries at first point of contact

- Ensuring support queries are progressed and resolved within SLA

- Tracking and reporting on issues resolution

- Analysing incidents to identify failings

- Liaising with third party venders and partners as required

- Installing and configuring hardware operating systems and applications

About You

To be considered as a 1st Line Support Analyst, you will need:

- Previous technical support experience

- Broad knowledge of technology and/or IT

- The ability to build and maintain relationships with internal and external stakeholders at all levels within a customer organisation or alliance partners

- A good balance between technology and communication skills

- A full, clean driving licence

Ideally, you'll have previous technical client facing experience, but this isn't essential.

We’d love to hear from you if you’ve worked as a Technical Support Analyst, IT Support Analyst, Helpdesk Technician, IT Service Desk Technician, Technical Support Engineer or IT Support Engineer.

Webrecruit and Amulet Hotkey are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

So, if you are ready for the next chapter in your career as a 1st Line Support Analyst, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.