ERP Application Support and Training Analyst

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ERP Application Support and Training Analyst

Application Support / IT Support / Training / ERP / ITIL / Birmingham

My market leading, globally recognised client is looking for an ERP Application Support and Training Analyst to join their growing IT team at their head office in Birmingham.

The Application Support and Training Analyst will be responsible for offering 2nd line support to employees on new and existing applications, whilst also getting involved in the development, roll out, training and continuous improvement of the ERP system across the Group.

Key responsibilities:

*Acting as 2nd line end user support on business applications across divisions.

*Managing incidents, requests and problems in line with ITIL processes in a timely manner.

*Providing remote assistance to end users via support tools such as Team Viewer.

*Being an SME for core business systems.

*Providing input on existing applications to ensure they are getting the most out of them and recommending new functionality.

*Assisting with the development / testing and roll out of the ERP system.

*Developing and delivering training for the systems and processes.

*Writing training and support documentation for end users.

*Assisting in the development of test scripts and supporting the business with testing.

Key skills and experience required:

*Demonstrable experience working in an Application Support role.

*Recent experience working in depth with ERP systems.

*Degree level qualification in a related field or equivalent experience.

*Full UK Driving Licence and valid Passport - travel will be required.

*Any experience supporting Infor, BAAN5 or Infor LN would be advantageous.

*Any experience working in IT within manufacturing environment would be a bonus.

This is a great opportunity to join an established organisation during an exciting period of change. My client is looking to pay a competitive salary of £30,000 - £40,000 plus a great company benefits package.

Please apply ASAP to be considered!

Application Support / IT Support / Training / ERP / ITIL / Birmingham

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