System Support Analyst

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One of my large clients based in Sydney CBD are looking for System Support Analyst for an initial 6 month contract that is likely to extend long term or go permanent.

The role is going to be responsible for:

* Analyse and resolve level 1 & 2 service requests to agreed SLAs within an ITIL context

* Marketing specific CTRM (Commodity Trading and Risk Management) application and operating environment root cause analysis

* Conduct system health-checks and address gaps in CTRM solution and artefacts

* Operational support for system backup and recovery as necessary

* Work with external support team to ensure problem is understood and with Application and testing manager to test fixes received

Essential skills:

* Strong technical background with experience as a system analyst supporting mission-critical production systems

* Knowledge of ITIL incident management

* Knowledge of release management processes

* Excellent Analytical and Problem Solving Skills

* Proven ability to do effective root cause analysis and recommend appropriate resolution

Desirable skills:

* Experience in an Agribusiness and/or with soft commodities trading

* Knowledge and support of CTRM platforms

* Knowledge of SAP ECC6, Biztalk or Oracle Databases

* Experience with incident, problem & test management tools such as ServiceNow, JIRA, TestRails etc

The daily rate the client are looking at is $500 - $550 a day inclusive of super.

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