Application Support Analyst

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Application Support / SQL / .NET / ASP .NET / ITIL

Spring Technology have partnered with a brand new client to resource a skilled Application Support Engineer to be based in their Northamptonshire head office.

I am looking for someone who is experienced in SQL and code, to join an existing team of analysts working on a Technical Service Desk delivering a support service to new and existing clients. The individual will need to be very self-motivated, have strong SQL and coding experience and can learn quickly. The individual will need the self-desire to consistently deliver an outstanding level of service.

Key Responsibilities:

*Work as part of a team providing support of a technical nature in response to requests, incidents and problems

*Provide an escalation point for queries and incidents

*Provide support for the application including its users and associated services and configuration

*Provide technical expertise to the clients, ensuring a professional level support within SLAs

*Provide support to Customer Support analysts enabling internal quick and effective resolutions and/or support to problems whether that is through support, guidance, escalation or training

*Support the smooth and timely delivery of all areas of service and support as defined by the support agreements and in accordance with procedural guidelines.

*Proactively assist in providing solutions and maintaining a high level of service.

*Handling and resolving a high proportion of escalated service desk calls and performing a variety of related tasks, including but not limited to: o Reviewing code for bugs and expected functionality, Software Updates, SSL certs, Server config

o Writing advanced SQL scripts, Querying/Amending DB

*Installation of internal software, importing data from previous MIS, server configuration

*Provision of the Disaster Recovery service, maintenance and setups

*Managing and monitoring all tickets ensuring all are kept up to date within SLA

*Responding to escalated tickets by the end of each working day with an update

Key skills:

*Solid proven working experience of SQL (Querying, writing scripts etc.) - Essential

*Experience of programming/debugging (.net, asp.net)

*Previous experience in the education sector, ideally MIS based

*Preferred Proven diagnosis and investigation experience within a software/IT support function

*Experience of application support

*Customer service experience - dealing with clients

*Proven experience of managing incidents through to resolution or escalation

*Appreciation of ITIL principles - Desirable

This is a permanent role offering a highly competitive salary depending on experience, you will also get a very competitive benefits packaging (inc holidays, free parking, casual dress, remote/flexible working etc). They also offer lots of training and exposure to an array of technologies.

If this role is of genuine interest please forward your most up to date CV to [email protected] or get give me a call on 0121 214 6142 for a confidential discussion!

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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