1st & 2nd Line Service Desk / Technical Support Analyst
£22000 - £30000
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1st & 2nd Line Service Desk / Technical Support Analyst - Cannock, Staffordshire
Windows Desktop, Windows 7 & 10, Active Directory, SCCM 2012, MS Office 2013, MS Service Manager, HEAT or Remedy, MS Office 365, MS Exchange and Windows Servers.
£20,000 to £30,000 + Pension and Health Cover Benefits
Global Logistics and Materials Handling organisation have a requirement for an experienced, professional and energetic 1st & 2nd Line Service Desk and Technical Support Analyst to be based at their European IT HQ in Cannock.
This client offers a great opportunity to work in a dynamic IT environment providing a level of freedom and responsibility which similar roles are often not able to deliver.
This company promote self-confidence and offer a very supportive environment including personal development, team work and career progression.
To secure this post you will need to have a strong service ethic plus a solid technical background in the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of Helpdesk and Service Desk Support in the Microsoft Infrastructure arena encompassing the full Microsoft Product Stack including Active Directory, Exchange, SCCM and Office 365.
You will coexist in part of a Technical Support Team who have responsibility for this clients Helpdesk and 1st and 2nd Line Support functions.
This role is heavily focused towards offering a First Class Technical Support experience to all stakeholders therefore your communications skills will need to be at a highly professional level taking responsibility and ownership of tickets and escalations on an ongoing basis.
* Windows Desktop and Windows 7 & 10
* Active Directory
* SCCM 2012
* MS Office 2013
* MS Service Manager, HEAT or Remedy
* MS Office 365
* MS Exchange
* Windows Servers.
* MS Exchange
Technical accreditations are highly advantageous but will not take precedence over industry specific experience i.e. "The Client will be impressed with Battle Scars rather than Medals".
This role offers career improvement and they will want you to improve as part of a small but hugely passionate IT Infrastructure Team.