Web User Researcher

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Spring Technology's client, a public sector organisation, are currently looking to recruit a Web User Researcher for an initial 12 month contract based in Edinburgh on a rate of £350-410/day (outside of IR35).

Responsibilities:

* Helping to refine the organisation's user centred research and testing approaches and supporting this work.

* Helping to integrate these with the development of quality content for a new Beta website which focuses on top tasks and services, based on user research.

* Be an advocate for user-focused design which reflects user behaviours, needs, and motivations.

* Plan, design and carry out research activities with internal and external users that help the team to better understand how people want to use and consume our services.

* Working as part of a multi-disciplinary, agile team to understand user behaviour and feedback.

* Support the development and implementation of user centred approaches to new governance models as part of the overall delivery of the organisation's web and online roadmap programme.

Requirements:

* Substantial experience of user centred research and a knowledge of content design.

* Excellent communication skills, a flexible approach to work and the ability to work efficiently under time pressures.

* Experience of researching, writing, validating and sharing user needs.

* Engage stakeholders in analysis and synthesis of research data to achieve consensus, challenge assumptions and secure decisions.

* Understanding the social and technological context helping communicate how digital technology is changing user behaviour and the challenges and opportunities for online services.

* Understands user centred design practices and knows how to embed them into an agile workflow to deliver timely findings.

* Experience of leading stakeholder workshops.

Desirable Skills:

* Ability to write and produce high-quality, plain English content.

* Knowledge of, and practical experience of applying, web standards including accessibility and metadata.

* Knowledge of Agile project management methodology and working in a multidisciplinary team.

* Knowledge of content management system Sitecore.

* Knowledge of design and prototyping software including Axure, Sketch and Figma.

* Working knowledge of VSTS to support Agile working.

If you would like to hear more about this opportunity please get in touch with Claire Lorden OR Chris Wallis on 0131 524 9027 or send your CV through to [email protected] OR [email protected]

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