Technical Support Consultant

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A Technical Support Consultant is required with a can-do attitude to join a leading SAP Partner software consultancy organisation who provide software implementation, support and technical services, including cloud solutions.

This is a varied and challenging technical role working in a geographically dispersed team. Responsibilities will include:

- 2nd/3rd level support duties

- regular system maintenance and management

- design, build and upgrade of systems

- creating, maintaining and enforcing policy

- working within a compliance and SLA environment

At present the roles are based around a standard number of hours per days between 8am and 6.30pm, together with rota-based evening and weekend work. However, there is future intention to offer support for different time zones in which case shift working will be required, all candidates must take this into consideration when applying for the role.

In addition to base salary, the role provides benefits including company pension scheme, healthcare & life insurance, 22 days holiday per year and annual incentive scheme. Additionally, you will be given the opportunity to train and develop your skills in leading and emerging technologies.

Required Technical Skills:

- Expert knowledge of Microsoft Server operating systems (2012, 2016).. Must hold MCSA or MCSE certification

- Expert knowledge of Citrix products including XenApp/Desktop and NetScaler with CCP or CCE certification

- Strong knowledge of virtualisation technologies, including VMWare and Hyper-V

- Strong knowledge of Security product including Firewalls, MFA, AD, Group Policy, Encryption

- Strong knowledge of Cloud offerings including Microsoft Azure

- Good knowledge of Networking including LAN/WAN, hardware and software e.g. SDN, VPN

- Good knowledge of Linux Enterprise operating system e.g. SUSE or RedHat

- Good Knowledge of Server and Storage hardware configuration and support

- Good Knowledge of Scripting / Programming

Required Non-Technical Skills

- Proven infrastructure management and helpdesk experience

- Solid experience in terms of problem solving and performance troubleshooting.

- Excellent communication skills as the job requires a high degree of verbal and written communication

- Documentation is a priority for this role, so the use of Word and MS Excel are a must.

- Be highly motivated, hard-working and possess good time management skill

- Degree educated from a recognised institution

- Able to work collaboratively with the team and on their own with minimal supervision

Desired but not essential Skills:

- Microsoft SQL Server

- SAP NetWeaver Technical Support experience

- SAP HANA Technical Support experience

- SAP BPC Technical Support experience

- Microsoft SSCM 2016

- Microsoft Skype, Exchange, SharePoint and Office365 implementation and management

- Compliance certification such as ISO 27001

- ITIL certification

- Cyber security training and certifications

To be considered for this role, please include a covering letter within your CV.