Lead User Researcher

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Lead User Researcher, UX, User Experience, Development, Digital, Government, Policy, Strateguy, Strategic, Session, Product Manager, Officer, Accessibility, Lab, Logistics, Human Rights, Central Government, Interviews, Interviewing, Planning, Delivery, Project Manager, Prince2, Behaviours,

Lead the user research work to understand how people working in the field of equality and human rights might use the client's Measurement Framework and other research reports.

The specialist will work with a select group of people from teams across the client including, but not limited to, Research, Programmes and Communications. The Research team is comprised of statisticians and social researchers. The Programmes team is comprised of policy leads working within the domain areas of Education, Work, Living standards, Health, Justice and personal security, and Participation. The Communications team oversee the design and delivery of all our digital and non-digital content.

Work with the lead researcher, statisticians and digital content manager to help us identify the ways in which different audiences might use our research reports, the client's Measurement Framework and its underlying data. These audiences include UK and devolved governments, local authorities, other public sector organisations, civil society organisations, academics, other National Human Rights Institutions and international governments. The specialist will have overall responsibility for the user research planning and delivery. This will include project planning and participant recruitment, analysis and presentation of findings, write-up of final report, and general administration and logistics (e.g. arranging interview sessions, lab bookings).

Team is based across London and Manchester, so either of these locations is fine.

Key Skills / Experience

* Proven experience of using a variety of techniques to recruit participants to meet a specific brief

* Proven skills in autonomously planning and running user research sessions

* Proven experience of facilitating group analysis of user research session output

* Proven skills in web analytics and surveys to understand user behaviours and measure performance

* Proven experience of prioritising user needs with product manager and team

* Proven experience of identifying usability and accessibility issues

* Experience of recruiting participants with accessibility needs

* Experienced in understanding of best practice in user research

* Experience of researching how users access and use data and statistics

* Experience of working with policy teams

* Experience of working on agile projects as part of a multidisciplinary team, with regular user research

* Knowledge of the technologies used to build and operate digital services.

* Understanding of the different technical roles in a multidisciplinary team.