3rd Line Support
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3rd Line Support - 1 month - Basingstoke
My client, a large multinational technology company, is looking for a 3rd Line Support to join them on a 1-month contact on site in Basingstoke
Role responsibilities
For this role you will provide technical support as part of a service delivery. You will be a knowledge leader working on a wide range of systems with no supervision. Also, you will be expected to support less experienced members of the team and wider function in maintaining the availability of the IT service delivered to end users.
Key skills
* Must be experienced in managing systems within SLA
* Have great product knowledge
* Able to work with no supervision
* Must have experience of working with XMPP Chat systems
* Full understanding of NATO FAS Apps
* Must be able to identify changes of software packages and able to translate this
* Aware of JAVA based products
* Candidates should hold an active DV Clearance or be eligible and willing to undergo the process.
