IT Infrastructure Support Engineer - Magento Clients
£25000 - £40000
(DOE) + Benefits + Development
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IT Infrastructure Support Engineer - Magento Clients - Top 3 Hosting & Cloud Brand
£25,000 - £40,000 (DOE) + Excellent Benefits + Personal Development
Ready to join one of the leading UK providers of cloud computing and managed hosting?
Headquartered in Glasgow, we employ over 380 talented staff in offices and datacentres across the UK. Originally founded in 1998, the business is listed on the London Stock Exchange and specialises in delivering cloud consultancy, facilitation and digital transformation to ISVs, SMEs, enterprises and the UK public sector.
Our employees help enable any size of business and organisations to operate their online data and IT environments safely and securely. Our technical staff are experts in public, private and hybrid cloud solutions - including AWS and Microsoft Azure - as well as data centre and network engineering. We own and operate a network of UK data centres connected by a high capacity private fibre network and backed by 24/7 technical support.
The IT Infrastructure Support Engineer Role:
The role of our Support Engineers is to support our Magento customers. Support Engineers typically handle issues from start to finish. Where that isn't possible, initially issues will be escalated, but over time we will supplement your knowledge by providing on-the-job training and mentoring to increase confidence and ability.
IT Infrastructure Support Engineer Key Responsibilities:
+ Assisting customers with support requests (managing DNS, restoring backups, managing Nginx rewrite rules, website error/fault diagnosis, creation of databases, FTP accounts etc.)
+ Advising customers on best practice for security, performance and reliability; ensuring they make the most effective use of the stack
+ Managing and running the post-sales customer onboarding process which includes collecting information from the customer and scripting the migration of data
+ Investigating server generated alerts/errors
+ Identifying server side issues from Magento store side issues
+ Updating and maintaining internal and customer documentation
+ Purchasing/provisioning SSL certificates
+ Helping customers identify and resolve performance issues with their website(s)
+ Installing applications on behalf of customers (eg. Magento, WordPress etc.)
IT Infrastructure Support Engineer Skills, Knowledge and Experience Required:
+ Ability to read and understand PHP (Intermediate level)
+ Customer focused approach to support
+ Calm under pressure
+ Efficient at managing workload/prioritising tasks
+ Willingness to work some evenings and weekends (no later than 10pm)
+ Experience with Linux (Bash, Nginx, PHP, MySQL)
+ Experience with PHP web applications (Magento, WordPress etc.)
+ Debian/Ubuntu experience
What do we offer in return?
+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day including a hot roll on Fridays
+ Lunch every month
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day every day
+ Share save and childcare voucher schemes
+ Supported training
Training & Development:
As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference.
Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through technical certification, our online training portal and our Management and Leadership Development Programme.
You may have worked in the following capacities:
IT Systems Engineer, NOC Engineer, Datacentre IT Engineer, Server Build Engineer, IT Infrastructure Engineer, Data Centre Server Installation Engineer, NOC / Data Centre IT Engineer - Server Racking & Configuring, LaaS Engineer, DevOps Support Engineer, Full Stack Developer, SysOps Support Engineer, Magento Developer. Magento Support Engineer.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.