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Customer Success Manager - Insurance - SaaS
Premium Job From SSP
Recruiter: SSP
Listed on: 18th January
Location: OX1 1HS
Type: Permanent
Start Date:
Reference: PERM/UK/HO/1138/KS_expired
Contact Name:

This job has now expired please search on the home page to find live IT Jobs.

Customer Success Manager - Insurance - SaaS 
Home based, Thames Valley 
Up to £50k Base - £100k OTE + Extensive Benefits Package + Car Allowance 

We have a leading edge, proven and globally reference-able digital insurance platform delivered as a service and require a Customer Success Manager to manage and grow our relationship in two strategic GI accounts. 

As a Customer Success Manager, you will be responsible for leading the development of our Customer Success programme, working with colleagues across the world. The programme will raise customer satisfaction and drive further opportunities within two major insurers who have successfully deployed our software, delivering radical transformation in their chosen markets. 

Required industry knowledge - 
- General Insurance market knowledge, in particular household and/or high volume commercial insurance - Offered through direct, aggregator, partner and broker channels 
- Underwriting and pricing, Policy administration, Claims, Regulation and compliance 

Required General Insurance technology knowledge 
- Policy administration software including product build 
- Insurer hosted pricing 
- User experience platforms and document production software 
- Insurance software implementation 
- DevOps 

Required experience 
- Customer success management and/or Software account management 
- Value proposition development 
- Sales and account planning 
- Stakeholder management 

As a Customer Success Manager, you will - 
- Develop our Customer Success programme, working across SSP with colleagues (Sales, Product, Professional services and Live service) 
- Take responsibility for fully understanding client requirements, collecting data, delivering analysis and problem resolution. 
- Develop and maintain effective customer relationships at executive levels and qualify new sales leads. 
- Design and implement sales strategies and work with senior management to implement sales plans. 
- Manage all sales support activities, taking full responsibility for the non-technical content of bids and sales proposals. 
- Support contractual discussions such as renewals, cross-selling and up-selling of software and services 
- Ensure that reliable cost, effort and risk estimates and project plans are produced. 
- Act as a single point of contact for clients, attending and managing regular review meetings. 

What’s in it for you? 
- A great working environment where we encourage work/life balance. 
- A generous salary, with an achievable commission plan. 
- A clear, personal learning and development plan to ensure everyone has the opportunity to maximise their performance and realise their potential. 
- Generous holiday allowance (25 days + Public Holidays), matching pension scheme and life assurance. 
- A wide range of flexible benefits such as experience days, gym memberships and childcare vouchers, to wellbeing benefits like healthcare cashback plans, and so much more. 

Behaviours - 

We have a strong, clear vision - to be the leading provider of insurance technology software - and our values describe what makes SSP unique, and captures the SSP spirit that runs through everything we do. 

Respect - Ownership - Collaboration - Innovation - Energy 

A career with us: 

SSP believes the most valuable asset for any business is the people it employs. It is crucial therefore to employ and invest in the best. 

At SSP we believe that our diversity makes us stronger. As an equal opportunities employer, we celebrate and support everyone who works for us. We are committed to providing equal opportunities in our working practices and are proud of our inclusive culture. 

It goes without saying that we do not discriminate on any basis. Instead we continue to actively promote equality and grow our diverse workforce for the benefit of our customers, products, our business. 

To apply for the role of Customer Success Manager, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Customer Success Manager, Insurance, SaaS, Software Account Manager, Account Manager, Technical Account Manager, Sales Account Manager, Client Relationship Manager.