Business Analyst (6 Month Contract)

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Job Purpose:

Leads the gathering of business requirements for customer journey development to establish delivery strategies, technical functionality, and customer experience solutions, translating those requirements into user stories and delivery plans, matching the needs of the business with the most appropriate solutions, and most appropriate analysis techniques.

Works alongside the program manager to ensure the delivery meets business requires at each stage through insight, design, development, launch & measurement.

Main Accountabilities and Responsibilities:

                                                                                                                                                                                               Leads the gathering, understanding, documentation and translation of the business requirements and user stories for the project, translating into detailed user stories (as appropriate), with supporting acceptance criteria and training strategies where required.

                                                                                                                                                                                               Provide clear business requirements to each delivery SME and communicate solutions back to the business

                                                                                                                                                                                               Support the Program Manager to manage and prioritise product backlog based on dependencies and requirements from other projects

                                                                                                                                                                                               Work with IT, Data, Digital, Marketing & Transformation teams to align workstreams and dependencies to ensure acceptance criteria are met.

                                                                                                                                                                                               Provide the Program Manager with accurate and measurable estimates for Business Analysis deliverables

                                                                                                                                                                                               Ensure that all activities comply with relevant Rank Operating model procedures, including relevant Service and Development Lifecycle Management, Project Lifecycle Management, Operations management and InfoSec policies

                                                                                                                                                                                               Work with development and QA teams to ensure all stories are understood and appropriate test plans are developed

                                                                                                                                                                                               Facilitate User Acceptance testing and customer signoff

                                                                                                                                                                                               Manage issue gathering and resolution within a project environment ensuring that business requirements are met without compromising the integrity of the process improvement(s) or applications being implemented.

                                                                                                                                                                                               Assist in the production of right-weighted business cases covering the development and implementation of business changes as necessary.

                                                                                                                                                                                               Provide the link between the customer, development team and any third party regarding software functionality, throughout the development lifecycle.

Knowledge, Expertise and Qualifications:

                                                                                                                                                                                               Experience of working in a Multi-channel digital or retail organisation and of working within a Matrix structure.

                                                                                                                                                                                               Demonstrable knowledge and experience of the successful application of the principles, methods, techniques and tools of various business analysis techniques.

                                                                                                                                                                                               Detailed knowledge and experience in implementing Customer journey and/or Digital related business projects, which involve multiple activities and streams of people from both digital & marketing business teams using Waterfall and Agile methodologies.

                                                                                                                                                                                               Ability to transform data into insight and prioritise solutions that deliver maximum value.

                                                                                                                                                                                               Experience in working with distributed technical development teams

                                                                                                                                                                                               Analytics, UX and Technology development background an advantage

                                                                                                                                                                                               The ability to write User Stories and Business Process documents according to a variety of recognised standards.

                                                                                                                                                                                               A proven ability to translate technical designs and constraints to understandable business concepts

                                                                                                                                                                                               Significant experience of working with 3rd parties for delivery of aspects of a solution

                                                                                                                                                                                               Detailed knowledge and experience of Business Process engineering using a variety of recognised techniques.

                                                                                                                                                                                               Good awareness of product development lifecycle - experience of marketing, customer insight, strategy and how this informs and drives product development.

Personal Qualities:

                                                                                                                                                                                               Ability to analyse complex problems, sees connections / trends, and works against the right priorities.

                                                                                                                                                                                               Manage and works through tough issues, demonstrating perseverance and a sense of urgency. Able to articulate a compelling vision, and effectively manages self / others through ambiguity.

                                                                                                                                                                                               Ability to develop and deliver clear, concise and compelling Verbal & Written communication. Ability to communicate effectively with Stakeholders, building rapport, and tailoring the communication to meet the stakeholders needs.

                                                                                                                                                                                               Proven experience of influencing at all levels of the organisation and cross-functionally, and preparing, leading and achieving objectives through group & individual workshops / interviews.

                                                                                                                                                                                               Ability to influence, manage and working alongside internal stakeholders and key external service partners, in the delivery of business change, process innovation and new and innovative IT services

                                                                                                                                                                                               Demonstrates sense of passion and pride about own work. Positive attitude and adapts well to change. Inspires passion and excitement around shared goals, promoting environment of achievement.

                                                                                                                                                                                               Ability to initiate and manage change in a way which enhances company performance.