Junior IT Support Help Desk Consultant

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Junior IT Support Help Desk Consultant - Global SAP Consultancy

London, EC4A

£20,000 - £25,000 plus benefits and bonus

We are one of the leading international IT full-service providers in the SAP environment, with employees in 25 countries. Our market-leading SAP competence was built through many years of developing highly innovative solutions and services, and enhanced through our strong international presence.

Key Facts About Us:

+ Established in 1989

+ More than 7,000 employees

+ Specialist for innovative SAP technologies, like S/4HANA, Cloud Computing, Big Data, Business Analytics, User Experience (UX) as well as the Internet of Things

+ Globally SAP Certified in Hosting, AMS, HANA Operations and Cloud Services

+ More than 6,000 customers worldwide

+ Located in 25 countries

The Junior IT Support Help Desk Consultant Role:

You will provide technical, operational and training support to staff based on-site, at remote offices and at any remote other location. You will also image and configure laptops, configure smart phones, perform data migrations and complete any other IT tasks required to support our users.

You will have excellent communication skills and be able to deal with users at all levels on the phone, via e-mail and face to face. Previous Desktop Support experience in Windows 7 and Office 2013 is essential. We are looking for an individual who is motivated to learn new technologies and broaden their IT skillset to allow the move in to infrastructure support. Travel to remote offices will be occasionally required.

Junior IT Support Help Desk Consultant Core Experience Required:

+ Windows 7 and 10

+ Office 2013/2016

+ Laptop support

+ User and Computer account administration via Active Directory

+ Basic network troubleshooting including TCP-IP, ethernet, wireless and VPN

+ Internet Explorer, Firefox and Chrome web browsers

+ SLA / ITIL driven support environment

Any of the following experience will set you apart from the crowd:

+ Windows Server

+ SAP GUI

+ Kaspersky Endpoint Security or any device management suite.

+ Zabbix or any infrastructure monitoring software.

+ Basic Linux administration

+ Basic database administration

+ An understanding of Hyper-V or any virtualisation software

+ Any network configuration experience e.g. Firewall, Switches, VLANs, Wireless AP’s

+ Any scripting e.g. batch, VBS, Powershell or Python, etc

Become part of a Global Company with a history of success and ambitious plans for the future.

You may have worked in the following capacities:

Junior IT Support Engineer, Software Support, Applications Support, Helpdesk Support, 1st Line Support, IT Graduate

Interested? Apply here for a fast-track path to the hiring manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process.

Please refer to our Data Privacy Policy & Notice on our website for further details.