BI MANAGER

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My client is looking for a BI Manager to be based in Kings Cross London, on an initial 2 month contract.

Working within a defined Business Improvement discipline the role holder supports the development and operation of change initiatives that improve the measured performance of the business, service or customer satisfaction. He/she carries out high level and insightful analysis that will identify opportunities for Business Improvement. He/she also provides support to the wider business improvement team.

Accountabilities:

Manage all aspects of process/procedure design to: Ensure adoption of best practice wherever appropriate ? Produce written documentation.

Design test and map processes to agreed specifications, corporate standards, architecture and methods. ?

Undertake measurement and analysis of processes to identify improvement opportunities. ?

Implement process/procedural change. ?

To manage individual work-package elements in support of larger initiatives and programmes. ?

To promote the use of processes, systems and procedures that supports the business. ?

To compile and analyse process/systems/organisational performance metrics. ?

To undertake Root Cause Analysis using the appropriate tools, techniques and data in relation to; Customer Satisfaction, Process Management, Quality Management and Operational Effectiveness. ?

To use all forms of data from within BT and all benchmark data to provide insightful and effective MIS/ Analysis. ?

Review processes and procedures ?

Communicate Business Improvement Best Practice ? Compile data and analyse data

The skills you need:

Process Management, Quality Management and Operational Effectiveness management skills as appropriate to the discipline. ?

An excellent understanding of end to end business processes ?

Able to scope, agree and deliver measures that will drive and assist in the analysis of business performance. ?

Ability to work as part of a team/virtual team. ?

Awareness of the work area and environment where the processes apply. ?

A real enthusiasm for Business Improvement that motivates and inspires people to get involved. ?

Able to provide the data to enable the business to test/challenge current thinking and to drive the implementation of new practices/policies, and where necessary build alternative strategies that can lead to an improvement in business performance.

Experience you would be expected to have:

Experience gained in a commercial environment. ?

Accredited in research and analysis techniques for customer satisfaction roles (e.g. survey tools, statistical analysis and root cause analysis). ?

Trained in Process/Quality Management approaches appropriate to the role. ? Experience of working in virtual teams across a matrix organisation.

LA International Computer Consultants Ltd is an HMG Approved Consultancy and operates as an IT & Engineering Consultancy or as an Employment Business & Agency, depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, we welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International Computer Consultants Ltd (Recruiter Awards for Excellence - Best IT, Best Public Sector & Gold Awards) and the most prestigious award that any business can receive The Queens Award for Enterprise: International Trade 2015.