Field Service Controller - Engineering / Construction

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Field Service Controller - Engineering / Construction

Rathcoole, Co. Dublin

€Competitive DOE Plus Excellent Benefits Package

Our client is one of the world’s largest suppliers of Caterpillar construction, earthmoving, quarrying and mining equipment. They are now seeking a Field Service Controller to join their team.

If you’re a passionate technical or mechanical professional with a solid engineering background, this is an excellent opportunity to step up into a leadership role where you can take ownership of both issues and results.

Encouraging a culture of personal development and engagement, our client provides the ideal environment in which to progress your career and develop your skill-set.

As a Field Service Controller, you will be responsible for delivering an outstanding experience to our client’s customers by ensuring that resources meet their needs. You’ll also directly manage a team of up to seven Engineers.

Developing an understanding of customers’ requirements, you’ll undertake capacity and capability planning to ensure that their needs are met. You’ll control the end-to-end repair process from a customer service perspective and ensure that service processes and procedures are adhered to at all times.

Additionally, you’ll oversee the health and safety of employees and manage any performance issues within the team of Engineers.

Your other duties will include:

- Creating service quotes

- Keeping customers informed throughout the entire process

- Using data to drive continuous improvements in customer experience and performance

To be considered for this role, you must have:

- Supervisory or team leadership experience

- Experience of a variety of engines and various installations

- Knowledge in the use of field based diagnosis tools and equipment

- Electrical/electronic awareness

- Gas Engine awareness

- A good level of financial and/or commercial awareness

- Apprentice trained to City & Guilds Level 3, in addition but not inclusive NVQ Level 3

Financially and commercially aware, as a Field Service Controller, you will be a champion of safety, highly organised and a strong communicator. A customer driven approach will be key, as will a strong sense of ownership for customers’ care and experience.

To apply for the role of Field Service Controller (Engineering / Construction), please apply via the button shown.

This vacancy is being advertised by Webrecruit Ireland Ltd. The services advertised by Webrecruit Ireland Ltd are those of an Employment Agency.

Additional Keywords: Field Service Controller, Customer Service Controller, Engineering, Construction, Senior Mechanical Engineer, Lead Mechanical Engineer, Lead Technical Engineer, Mechanical Engineering Supervisor, Senior Engineer, Lead Engineer, Engineering Team Leader, Mechanical Engineering Team Leader, Lead Electrical Engineer, Engineer.