Software Implementation Consultant

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Job Title: Software Implementation Consultant - Oil & Gas / Energy Software

The company specialises in the development of cutting-edge software and mobile apps for blue chip companies within the oil & gas and energy industries. With an exciting product roadmap and established sales pipeline, the company is well positioned for continued growth in global markets.

A varied and challenging role working across the business to ensure customer satisfaction. As part of the Customer Success Team, the candidate will become a product expert and be involved in delivering onsite customer training and implementation services as well as a variety of support activities to provide customers with maximum value from their product suite.

Key Responsibilities:

- Product Training - Carrying out training courses at the customer site

- Consultancy - Working with the customer to configure the software to meet business requirements - Be a product / solution expert.

- Follow up and on-going customer support as required

Further Responsibilities:

- Working with customers to get feedback and ideas to shape and contribute to the product roadmap

- Product QA

- Product documentation and learning materials

Required skills:

- Previous training experience in complex software systems in an engineering /technical environment

- Previous experience within oil & gas / energy or process industries.

- Experience of developing training and e-learning materials

- Excellent communication skills, both written and oral - You must be able to articulate complex software procedures in a way that is understandable by both new and experienced users

- Ability to quickly understand customer needs and formulate the best solution using their software

- Patience and empathy for end users

- Punctual and reliable

- A team player who can follow and lead when required

- Full driving licence valid in the UK

This is a customer facing role and will require frequent visits across their global customer base as required. The ideal candidate will have experience implementing complex software solutions in an engineering /technical environment. You must be customer focussed with good communication skills and comfortable dealing with people at all levels.

Location:

This role is based in the Aberdeen office and on customer sites (worldwide) as required.

Expected Salary Range: £32000 - £40000 per annum