Lead Clinical Support Analyst
This job has now expired please search on the home page to find live IT Jobs.
HCA Healthcare UK is the country's largest provider of privately funded care with 800,000 patient interactions every year.
From complex and urgent care, to primary care, outpatient and day-case treatment, we provide exceptional care across our network of facilities and key NHS partnerships in London and Manchester.
We're at the forefront of ground breaking medicine and our clinical standards are a given, but it's the individual care we to each patient give that means 99% of them recommend HCA UK. Our facilities include The Harley Street Clinic, The Lister Hospital, London Bridge Hospital, The Portland Hospital, The Princess Grace Hospital and The Wellington Hospital. We also run HCA Laboratories and are growing via our expanding joint ventures divisions, including partnering with the NHS. Our corporate roles are based in our head office in Marylebone .
Our primary purpose is to provide exceptional care delivered with compassion and kindness, using state-of-the-art technology operated by expert, dedicated teams.
The Lead Clinical Support Analyst will be accountable for all aspects of Live service support of Clinical Applications and improvement for the end-to-end service delivered within the Clinical IT Experience Team.
This is a full time permanent opportunity offering a competitive salary package dependent upon candidate experience. Along with a competitive salary, the incumbent will also receive 25 days holiday, private healthcare and our company flexible benefits scheme.
Duties & Responsibilities
-Responsible for planning and running of 3rd Line Service desk, processes, SLAs and KPIs.
-Ensure services are delivered to quality controls and SLA
-Responsible for Service Introduction and Transition of new applications within 3rd Line Service Desk
-Responsible for working collaboratively to drive the delivery of clinical application architectures, designs, solutions, features enhancements, service requests, and defect resolutions - across the end to end clinical experience.
-Provides Subject Matter Expert for Senior and other Clinical and Integration Analysts
-Owning and managing the process of break/fix for all applications supported within Clinical IT Experience Team.
-Coordinating the resolution of issues and changes across internal 3rd and 4th line application teams, and external vendors.
Skills and Experience
-EPR/EMR Systems knowledge (ideally MEDITECH) and other Clinical Applications
-Able to clearly explain and present problems/issues to others, identify options, and lead to resolution
-Proven experience supporting clinical applications in a 24 x 7 support environment
-Relevant application support experience upgrading and supporting applications
-Strong knowledge of SQL, desirable
About the Individual
At HCA UK we recognise and value everyone as unique and individual; treat people with kindness and compassion; act with absolute honesty, integrity, and fairness and trust and treat one another as valued members of the HCA UK family. As someone looking to join our family, you will demonstrate these key values.
You will also actively participate as a member of a team to move the team towards completion of tasks, goals, and objectives; demonstrate leadership and influence others to be the best they can be and inspire our colleagues and patients; and deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.
If you wish to find out more about this opportunity, please apply for this role and a member of the team will be in contact shortly.