1st / 2nd Line Support (Accountant / Consultant)

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Experienced Accountant / Support Consultant needed

Role:

* Providing 1st/2nd line support to end users of a Cloud based accounting system

* Monitoring of support issues

* Providing telephone based consultancy to clients

* Maintain a good record of all support activity on appropriate CRM / support database

* Logging all new support calls

* If a problem with software is suspected, re-create the problem.

Skills & Experience

* Practical experience of working accounting software solutions (such as SAP Business One, NetSuite etc)

* Excellent and confident communicative / analytical skills

* Knowledge of SQL (desirable but not essential)

If you would like to apply to this position and have the relevant experience please contact me via email at [email protected] or alternatively call me on (020)3-808-7305

Washington Frank is a leading global provider of permanent and freelance ERP recruitment solutions across major ERP applications such as SAP Business One, Oracle EBS, Epicor, Oracle Fusion, Sage, Unit4, Infor, and IFS. We live and breathe ERP. Just ERP and nothing else. It's our sole focus, our specialism, and over the years we've built up an enviable reputation for finding the best ERP opportunities for job seekers at companies of all sizes. This dedication to the ERP field means that each and every one of our consultants has the expert knowledge needed to completely understand the market, while also building mutually beneficial relationships with customers, ERP specialists, and vendors alike.